Prepaid Shipping Kit

Frequently Asked Questions

How much of the ashes do you need for a cremation piece?

1/2 a teaspoon of ashes is more than enough for 3-4 pieces. If you order more than that I may ask for a whole teaspoon but never more than that. Anything that is left over once your order is finished will be mailed back with your jewelry.

How do I mail the ashes to you?

All mailing instructions are sent the bottom of your confirmation email once your order is placed. Please read the entire confirmation email. I will also send you a message with the instructions.
A "prepaid kit" is not automatically mailed with your order, if you'd like a kit sent to you, you can purchase one from my website listed "Prepaid Shipping Kit".

Can I send fur or hair instead of ashes?

Yes, absolutely! I can use fur/hair in any cremation piece listed instead of ashes. The only thing I suggest is if you'd like the fur/hair to show over a color, pick a color that is much lighter than the fur/hair. For example if you send me dark fur I would recommend using the white diamond shimmer background for it to show.

Can you match my animals fur or eye color?

Yes, absolutely! Just leave a comment on your order that you'd like it to match the eye or fur color and that you will send photos. Once your order is placed, please send me 1-2 photos and I will match it as best as I can!

How long will it take for me to get my order?

Depending on the amount of orders I have, my turn around time is about 5-6 weeks from the day I receive your inclusions. Once your order is shipped you will received an email with tracking information. Please allow 24 hours for the tracking to update once it is shipped.

How do I mail flowers to you for jewelry?

The flowers must be completely dried before mailing them. I only need a couple petals from each flower you'd like used in the jewelry. You can put the petals in a folded piece of paper and place them in a regular mailing envelope. Where to send them will be sent with your confirmation email once you place an order.
To press dry the flowers you can place them in a heavy book, so that they are completely flat, for a week or two. There are several other ways to dry flowers but I think press drying them keeps the color the best, as long as they are tightly pressed. The other options are available on Google.

Will sterling silver tarnish?

Yes, sterling silver can tarnish over time and/or turn your finger green. It turns green from a chemical reaction between the metal and your skin. The 7.5% of copper in sterling silver reacts with the pH levels on your skin to create the green color. Some people have a problem with silver tarnishing more easily than others.
To remove this tarnish you can simply use the polish cloth that I send with every order or buy a dry buffing jewelry cloth from Amazon or Walmart.

What is Gold Filled Jewelry?

"Gold fill" is a solid layer of gold pressure bonded to a base metal that can be silver, copper or brass. Gold fill metal is much thicker than plated pieces. "Gold plated" is usually brass or copper that is dipped or electroplated with and typically rubs off quickly exposing the metal underneath. I do NOT use any gold plated metals in my jewelry.

I only use 14k Gold Filled metal and if taken care of properly it can last many years! To clean it you can simply wipe with a polishing cloth or clean with warm soapy water.

I ordered the wrong ring size, can I get it resized?

Yes, of course! There may be a resizing fee depending on how much it needs resized. Please order the 'Ring Resize' listing on my page.

Can I use ashes, hair and flowers together?

Yes, any of my memorial pieces can be made using more than one inclusion. Just leave a comment at checkout what inclusions you'll be sending.